Contact us

Our friendly team of experts is on hand to help you with payment or general account queries.

How to get in touch

We provide 24-hour support via LiveChat. Click the pop-up on the bottom right of the page to start chatting.

01785 825 500

Dukes Bailiffs Limited, Dukes Court, 7 Newcastle St, Stone, Staffs

ST15 8JT

Our Contact Centre Staff and office opening hours:

Monday - Fridays: 8am - 8pm

Saturday 8am - 2pm

Sunday - Closed
All UK Bank Holidays - Closed

Did you know: you can control your repayments/ set up an arrangement without speaking to a team member by logging into your online account?

Use your unique Dukes reference number/ CASE ID and client reference number to log in. If you don't have these numbers available, message us on LiveChat (available 24/7) to get your details!

On your online account, you can access a range of self-service options including:

Make payments securely
Download your payment history
Confirm the agreed payment date(s)
Track the remaining balance on your account

Other ways to get in touch

Book a free-call back appointment

Speak with a member of our team about your account by booking an appointment with one of our agents.

Book a time now

Request a payment plan

If you would like to set up a payment agreement with us or are not satisfied with the one we have offered please complete our income & expenditure form so we can reassess.

Complete I&E form

Not the named person?

If you receive a letter at your place that's meant for the person who lived there before you or someone you don't know, please tell us quickly. We need proof that you live there. To let us know, click the 'submit proof' button below.

Submit proof